I enjoy IM. I've used it extensively at my other job. It's great to be able to communicate w/o having to pick up the phone. I think some people would call that "lazy" however when I need a quick, short answer (especially when I'm already on the phone!) it is truly a lifesaver. This way, I can answer a question w/o the dreaded "I'll get back 2 u on that". I know too how easy it is to start a conversation & get sidetracked-multitasking has it's downside too! We've used MSN and Yahoo IM at work so both are familiar.
As a mode of communication, it will never replace face-2-face because it is one dimensional (same w/email)-no way to really know the inflection or tone of the speaker's voice. Having said that, I do feel that it is invaluable when you need an answer now and for quick communication. From a reference standpoint, I think it should be considered another tool in our communication format. Any way for info to reach our patrons is a good thing. It shows they are using the library in the fashion they need to & we are responding to an ever changing world. Thank goodness libraries have not become extinct! We are meeting the challenge every day on how to serve our patrons better. It is great that we are integrating new technology into our range of services. If we stand still (ie, not use the technology at hand) we will not be seen as the public treasure we are nor as the asset to the community which we most certainly are. TTUL
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